In line with our policy of giving priority to customer satisfaction, all purchases made on otieo.com are subject to return and exchange within 15 days from the date they reach you. This also applies to damaged or defective purchases, as well as purchases received by you in error. 

otieo.com guarantees the satisfaction of its valued customers. In the event that you discover that the things you ordered do not match the specifications on the site. You can return the goods for free.

From the day of receiving the product until 15 days, you have the right to fill out an application to return the goods and recover all the money that you have paid in case the goods are in violation of specifications or have damage ...!

Request a return

Call us on 19932 or through the "My Requests" page.

Arrange when the item will be delivered

We will make the necessary arrangements to collect the item from you

Return the item

Re-package the item in its original packaging, then hand it over to the transportation representative or bring it to the otieo collection point

Return the money

When we receive the item, we will check its condition, and then return your money.

faq

Return Policy

Purchases can be returned easily and get your money back. Just call us on 000000000 or fill out the goods return request by clicking on the link hereOnce you call or receive a request to return the goods, we set a date to receive the item from you or provide you with the required steps and refund the full amount. You only need to save and package the item as it was until our representative checks the goods upon receipt or arrives at one of our branches through shipping companies to check them and refund the amount.
Otieo.com provides you with a fair return policy that guarantees your rights and guarantees the rights of our sellers and the rights of our market as well, so the goods are not entitled to return to the following cases: 1- When submitting a request to return the item for 14 days after receiving the request. 2- When the item to be returned is not in the condition it was sent on (the used, damaged or damaged item is not accepted) 3- When changing the serial number, removing essential stickers from the product, or lacking product packaging and accessories. 4- If the delivery address given by the customer is wrong, or the contact information is wrong, or the inability to reach the customer.
All consumable goods and use by one person are not suitable for return, there are goods that cannot be returned, such as Software and video games are not returnable - Hygiene and sanitation tools, we do not accept the return of health and beauty products (shavers, hair removal devices, oral and dental care devices, etc. They are also not exchangeable or refundable unless there is a manufacturing defect in the product within 48 hours of Receipt of the request. - Goods may not be returned for specific products such as underwear, socks and pieces of clothing that are taken for free in some discounts. - Mobile phone devices, computers, game devices, software, music and books are not subject to return, exchange or refund, with the exception of a defect or defect in the product within 7 days of receiving the order. - Printers, fax machines, copiers, supplies and accessories are not subject to return, exchange or refund, with the exception of a defect or defect in the product within 7 days of receiving the order. Swimwear, underwear, socks, cosmetics and perfumes, with the exception of a defect or defect in the product within 14 days of receiving the order. - Spare parts for mobile phones in the event that customer service is not contacted within (48) days and provide us with the type of problem and how it occurs, and not to dismantle the stickers or breach the conditions for returning them. Also, the express goods that are written on it are non-returnable within the specifications or terms of purchase or in the purchase value, they cannot be returned.
- In the event that purchases are returned without a reason related to the quality of the product, but the customer has changed his mind about the purchase, the customer shall bear the cost of delivery and the cost of returning the product. In the event that there is a defect in the quality of the product or receiving the wrong product, the seller will bear the cost of shipping the returned goods with payment of the freight value upon purchase, as soon as there is a difference, damage or damage to the ordered goods.
If you are also wondering about how to get your money back, it is the same method where you have to keep the commodity in the same condition that you received it and pack it again and then send a return request on the following link or on our official Facebook page or call customer service numbers 00000000 and deliver it to the shipping office with the same packaging and after checking and making sure not The item matches the required specifications or has damage and defects. Your money will be paid, including the cost of the shipment that you bore upon purchase, without you incurring the cost of returning the goods.
If the shipment has not been shipped, you just need to contact us to cancel your order.
If there is a mistake, defect, or defect and the previous conditions are met, the customer has the right to exchange an item from the same store.
During the specified period, which is 7 days, you can return clothes and accessories, provided that they are in their condition and with the same original packaging. They have not been used, provided that they are put in its box without a shortage of accessories, provided that the commodity is not included in the goods that are not allowed to be returned either within the specifications or within the sales invoice.
You must store and package the product as it was, using the same cover so that the packaging is not damaged or not closed well. .
Within three days to 5 days of requesting a return of the product, the freight representative will contact you to receive the products, and at most the time will take two weeks.
You can submit a complaint to the customer service team to study the request in light of consumer protection laws.
You can retrieve the paid value and the shipping value upon purchase in case the stipulated merchandise return conditions are met. If you have paid for the goods in cash, your money will be returned in cash. If you paid for the goods via a credit card or any electronic payment method, the money will be returned to your account easily, according to the bank dealing with it. We can also put the paid amount in your account on the otieo.com website if you have paid the amount in cash to be able to dispose of it as you wish by purchasing goods from the site or transferring it to your bank account as you like.

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