In line with our policy of giving priority to customer satisfaction, all purchases made on otieo.com are subject to return and exchange within 15 days from the date they reach you. This also applies to damaged or defective purchases, as well as purchases received by you in error.
otieo.com guarantees the satisfaction of its valued customers. In the event that you discover that the things you ordered do not match the specifications on the site. You can return the goods for free.
From the day of receiving the product until 15 days, you have the right to fill out an application to return the goods and recover all the money that you have paid in case the goods are in violation of specifications or have damage ...!
Request a return
Call us on 19932 or through the "My Requests" page.
Arrange when the item will be delivered
We will make the necessary arrangements to collect the item from you
Return the item
Re-package the item in its original packaging, then hand it over to the transportation representative or bring it to the otieo collection point
Return the money
When we receive the item, we will check its condition, and then return your money.